Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been opened or used may not be eligible for a return unless they are defective or damaged upon arrival. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear on your account, depending on your bank or payment providers processing times.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above to initiate your return.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us within 7 days of receiving the product. Include photos of the damage or defect in your email to help us assess the situation. We will provide instructions on how to return the item and may offer a replacement or refund based on the circumstances.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with inkwaveessentials.com is satisfactory. Thank you for your understanding and cooperation.